FAQ
XLVIII & Co
Welcome to XLVIII & Co’s FAQ page. Below, you will find answers to some of the most common questions our customers have about our fine luxury jewelry. If you have any additional questions, please feel free to contact our customer service team.
We use only the highest quality materials, including 18k gold, platinum, and ethically sourced diamonds and gemstones. Our commitment to quality ensures that each piece of jewelry is both beautiful and durable.
To maintain the beauty of your jewelry, we recommend regular cleaning and proper storage. Avoid exposing your jewelry to harsh chemicals, perfumes, or lotions. Store each piece separately to prevent scratches. For detailed care instructions, please visit our Jewelry Care page.
We offer a 30-day return policy on all purchases. If you are not completely satisfied with your jewelry, you may return it within 30 days for a full refund or exchange, provided it is in its original condition and packaging. Custom and engraved pieces are non-returnable. Please see our Return Policy page for more details.
Yes, we offer various financing options to make your purchase more convenient. Please visit our Financing Options page or contact our customer service team for more information.
We offer one free resizing within the first year of purchase. Please bring your ring to our store or contact our customer service team to arrange the resizing.
While we do not offer insurance directly, we can recommend reputable insurance companies that specialize in jewelry insurance. We also provide appraisal documents to assist with the insurance process.
We offer several warranties, including diamond replacement, free polishing, prong and setting repairs, rhodium plating for white gold, ring resizing, engraving services, gemstone replacement, pearl re-stringing, and clasp and closure repairs within the first year of purchase. Please visit our Warranty page for more detailed information.
You can find the addresses and contact information for all our store locations on our Store Locator page. We look forward to welcoming you to one of our stores.
We hope these FAQs have been helpful. If you have any further questions, please don’t hesitate to reach out to us.
Yes, all our diamonds are ethically sourced and comply with the Kimberley Process Certification Scheme to ensure they are conflict-free. We are dedicated to maintaining ethical practices in all aspects of our business.
Yes, we offer bespoke jewelry design services. Our expert designers will work with you to create a unique piece tailored to your specifications. Please contact us to schedule a consultation.
You can visit our Ring Size Guide page for detailed instructions on measuring your ring size at home. Alternatively, you can visit one of our stores for a professional fitting.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website.
Yes, we provide complimentary appraisals for all our jewelry. An appraisal document will be included with your purchase for insurance and valuation purposes.
We recommend having your jewelry professionally inspected and cleaned every six months to ensure its longevity and brilliance. This can help detect any potential issues early and maintain the beauty of your piece.
You can reach our customer service team by email at xlviiiandco48@gmail.com, by phone at +31 638326557, or through our Contact Us page. We are here to assist you with any questions or concerns you may have.